Think Tank Session
Voice-Driven Enterprise Applications
Wednesday, September 13, 2000
Program Description
Speech understanding and speech synthesis have been around as
a major research initiative for the last 30 years. Recently, systems
have become more accurate, more pleasant to listen to, and less
expensive to implement. Speech understanding has been successfully
deployed in certain contained applications. In addition, the web
and the VoiceXML portion of the W3C committee are promising relatively
easy ways to adapt web-based interfaces for voice activation. This
is promising a huge expansion in the number of voice-enabled applications.
During this by-invitation Think Tank Session, twenty-five participants
will contribute to defining the user experience to-date with this
technology as well as the best technology and business approaches
for voice-enabling enterprise applications.
GUIDING QUESTIONS
* Which applications are suitable for voice enablement from VoiceXML
and other voice and speech technologies?
* What are the characteristics of a "good" voice-enabled interface
in contrast to a "poor" interface?
* Is the technology effective enough for usage from remote areas?
* Is voice only for when there is not a computer around, or will
there be full time, mission critical applications?
PROGRAM
SESSION I:
OVERVIEW: THE STATUS & FUTURE OF VOICE-DRIVEN ENTERPRISE APPLICATIONS
This Session focuses on the status and future of voice-enabled
enterprise applications for the next 12-18 months market.
Introductory Remarks by:
Mr. Sunil Soares
Program Director of Product Management
IBM Voice Systems
Mr. Bruce Grant
Key Practice Director
Advanced Technologies
Luminant Worldwide Corporation
SESSION II:
THE USER EXPERIENCE: WHAT WORKS, WHAT DOESN'T, WHAT'S MISSING, &
WHAT'S COMING UP?
This Session focuses on the 'user' experience and strategy with
voice-enabled enterprise applications.
Introductory Remarks by:
Ms. Linda Cliff
CAAPS Business Project Manager & Senior Consultant
Enterprise Integration Group
Kaiser-Permanente
PARTICIPATION
For those interested in participating and have a background in the
voice technology and/or applications enterprise sector, please contact
the Director of Programs. We are particularly interested in participation
from companies currently using and contemplating the use of voice
technologies and applications.
For those interested in participating and have a background in
the voice applications enterprise sector , please contact
Venilde Jeronimo, Director of Programs, by email (venilde@worldinternetcenter.com).
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